Responsible Gambling Policy
At Emberbet we take safer gambling seriously and aim to make play safe, controlled and enjoyable for everyone. We provide clear tools and guidance so you can manage how, when and how much you gamble. If you ever feel play is getting out of hand, we encourage you to use our controls and contact our support team for help.
Player protection principles
Our approach is based on prevention, transparency and support. We promote responsible play, monitor accounts for risky behaviour and provide easy ways to limit access. We treat indicators of harm seriously and act promptly to protect vulnerable players.
Activity-control tools
You can control your gaming activity from your account dashboard. Available tools include deposit limits, loss limits, wager limits, session reminders and reality checks that show time spent and net results. These tools are designed to be simple to set up and adjust.
Deposit and loss limits
Set daily, weekly or monthly deposit limits directly from the cashier or responsible-gambling page. Loss limits let you cap net losses over the same periods. Limits take effect immediately when lowered. If you want to increase a limit, a short cooling-off period may apply before the higher limit becomes active.
Time-outs and account breaks
If you need a short break, choose an account time-out from a few hours up to 30 days. Time-outs block play and deposits but allow you to log in to review settings. For longer breaks, choose a temporary self-exclusion for 6 to 12 months or request a permanent exclusion if you prefer.
Self-exclusion and account closure
Self-exclusion prevents access to gambling services for the chosen period and removes you from marketing lists. To self-exclude or close your account, use the responsible-gambling section or contact support. We will confirm the exclusion and explain next steps, including how to seek reinstatement where appropriate.
Signs of problem behaviour
Look out for signs such as chasing losses, spending more than intended, borrowing money to gamble, neglecting responsibilities or hiding activity. If you notice these signs in yourself or someone else, act early by applying limits or seeking professional support.
Tips for staying in control
Practical steps include setting strict deposit and loss limits, scheduling regular breaks, not gambling when stressed or under the influence, and keeping a clear budget for non-gambling expenses. Use session reminders and reality checks to stay aware of time and spending.
Professional help and support organisations
If you need specialist support, organisations such as GamCare and Gambling Therapy offer confidential advice and treatment options for UK residents. You can also speak to our team via live chat or email [email protected] for guidance on using our safer-gambling tools and next steps.
Contact us
If you want help setting limits or have concerns about an account, contact our support team. We will treat enquiries respectfully and confidentially and can guide you through the tools available or put you in touch with appropriate support services. Ember Bet is here to support safer play.