At Emberbet we take your privacy seriously. This page explains what personal and technical information we collect when you use our services, how we use and protect that information, and the choices you have. The policy covers account data, device and activity information, payments and communications, and how we share data with trusted service providers.
When you register or verify your account we collect name, date of birth, email address, phone number, postal address and identity documents where required for verification. We also retain account login details, security questions and any correspondence you send to us.
We collect device and connection information such as IP address, browser type, operating system, device identifiers and location data where permitted. This information helps us deliver the site, prevent fraud and maintain security.
We record payment and transaction details including deposit and withdrawal history, play activity, bets placed, wins and losses, game session logs and any bonuses or promotions applied to your account. Payment card details are processed by our payment partners and are not stored by us except where necessary under secure arrangements.
We use personal and transactional data to provide and improve our services, process deposits and withdrawals, verify identity, manage your account and resolve disputes. Technical data is used to maintain site performance, detect suspicious activity and protect accounts. We may also use contact details to send important service messages, security alerts and information about changes to terms or this policy.
We protect information using appropriate technical and organisational measures, including encryption in transit, secure access controls and regular security reviews. Personal data is retained only as long as necessary for the purposes set out here, for legal and regulatory compliance, or to resolve disputes. Certain records, such as transaction histories, may be retained for longer where required.
We use cookies and similar technologies to remember your preferences, support login and authentication, and to measure site usage. Some cookies are essential for the service to work; others are used to improve performance or to provide personalised content. You can manage cookie preferences through your browser settings or our cookie banner where available.
You have the right to request access to the personal data we hold about you, to request correction of inaccurate information, and to request deletion in certain circumstances. You may also object to or restrict processing, and request data portability where applicable. We will respond to valid requests in a timely manner and in line with applicable data protection rules.
To request access, correction or deletion, contact us at [email protected]. We may ask for proof of identity before fulfilling requests to protect your account and prevent unauthorised disclosures.
We share data with trusted third parties that provide services on our behalf, such as payment processors, identity and fraud prevention services, game providers and technical hosting partners. We also share information when required by law or to protect our rights. All partners are contractually required to handle data securely and only for authorised purposes.
We may update this policy from time to time. Material changes will be notified via your account or by email. If you have questions about how Ember Bet handles your data, contact [email protected] and we will respond as soon as possible.
