Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account or use services with Emberbet. We take your privacy seriously and aim to be clear about the types of data we hold, how it is processed, and the choices available to you as a user in the United Kingdom.

Types of data we collect

We collect a range of information to operate accounts, process payments and keep services secure. This includes personal details you provide during registration, activity on the site, and technical data from your device and browser.

Personal data

Personal information includes your name, date of birth, email address, phone number and the documents you provide for verification. We also store account credentials and contact preferences. This data is used to confirm identity and meet our legal obligations.

Technical data

Technical data covers IP address, device identifiers, browser type, operating system and session information. We log user activity and game sessions to maintain service quality and for fraud prevention. Cookies and similar tools are used to collect some of this information.

Transactional data

Transactional information includes deposits, withdrawals, payment method details and wagering history. We retain payment records and receipts to process transactions and to comply with anti-money laundering checks and accounting requirements.

How we use your information

We use data to provide and improve our services, to process payments, to verify identities and to detect and prevent fraud. Data is also used for customer support, compliance with legal requirements and to send service-related messages. Where we communicate marketing offers, we do so only where you have given consent.

Data protection and storage

We protect your information using industry-standard technical and organisational measures such as encryption in transit and access controls. Personal data is stored only for as long as necessary to fulfil the purposes set out in this policy or to meet legal obligations. We limit access to authorised staff and maintain procedures to keep account protection under review.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure login, and understand how users interact with the site. You can manage cookie settings through your browser and the site controls. Third-party analytics providers may place cookies to help improve service performance.

Your rights

You have privacy rights including the right to access personal data we hold about you, to request correction of inaccurate information and to request deletion in certain circumstances. You may also object to or restrict processing and withdraw consent for marketing at any time.

Access, correction and deletion

To request access, correction or deletion of your data, contact our team at [email protected]. We will respond to requests in line with applicable data protection principles and may require identity verification before actioning sensitive requests.

Information sharing and third parties

We share data with service providers who help operate payments, verify identity, run analytics and deliver support. We also disclose information where required by law or to protect against fraudulent or illegal activity. Third parties are required to process data in accordance with our instructions and applicable law.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Any significant changes will be notified on the site. If you have questions about Ember Bet's privacy practices, please contact [email protected].