Our support team is ready to help with account queries, KYC and verification, deposits and withdrawals, technical issues or general feedback. If you need help changing limits, requesting self-exclusion or understanding a bonus, contact us and we will guide you through the process. We aim to respond quickly and resolve account-related matters, keeping play safe and fair. Use the channels below for the fastest reply.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat and email; typical reply 1-3 minutes for chat, 2-6 hours by email |
| General enquiries | [email protected], billing and account notices; expect an email response within 24 hours |
| Affiliate enquiries | [email protected], partner team for proposals, tracking and commission queries; response within 48 hours |
| Phone | +44 20 7946 4820, phone support available Mon-Fri 09:00-18:00; voicemail checked outside hours |
| Working hours | Customer service hours: Mon-Sun 08:00-00:00; email monitored 24/7 for urgent cases |
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and current contact details. Providing these upfront helps us process your request faster and avoids unnecessary delays.
Our support team aims to respond to most enquiries within one business day. Simple requests via live chat are usually handled immediately, while email cases are typically answered within 24 hours. Complex issues, such as payment investigations or KYC reviews, may take longer depending on their nature and required documentation; we’ll keep you updated on progress throughout.
Your feedback matters to us. If you have suggestions, ideas or spot something we can improve, please send them our way. We carefully review every message and use feedback to refine site features, promotions and support. Share thoughts on game selection, payments or app usability. It helps us make the site better for everyone.
